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As of April 26, 2024, Highmark will be discontinuing their use of HEALTHeNET.

Highmark Blue Cross Blue Shield of Western New York:

Highmark will complete the transition to its new provider portal on February 5, 2024.  You will no longer be able to use HEALTHeNET to complete electronic transactions, including NETeXCHANGE, for Highmark plans after April 26, 2024.  For additional information, please read our recent Provider News article: https://hwnybcbs.highmarkprc.com/pnews/pn-12-2023/availity_update_countdown_to_february_5_transition.html

Note: Submission of Provider Inquiries and Referral Requests via HEALTHeNET will end on February 29, 2024.  Users will still be able to view Provider Inquiry responses until end of March.

Highmark Blue Shield of Northeastern New York:

Highmark will complete the transition to its new provider portal on February 5, 2024.  You will no longer be able to use HEALTHeNET to complete electronic transactions, including NETeXCHANGE, for Highmark plans after April 26, 2024.  For additional information, please read our recent Provider News article: https://hnenybs.highmarkprc.com/pnews/pn-12-2023/availity_update_countdown_to_february_5_transition.html

Note:  Submission of Provider Inquiries and Referral Requests via HEALTHeNET will end on February 29, 2024.  Users will still be able to view Provider Inquiry responses until end of March.

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Sign-Up

If you are interested in signing up for HEALTHeNET, please complete and sign the following documents based on the method of access desired.

Please Note: Before submitting a new request for access to HEALTHeNET, please verify that your organization has received confirmation from the insurance carriers that you have successfully credentialed with them. Failure to credential with the insurance carriers could lead to delays or denial of your HEALTHeNET setup request.

Examples of changes that need to be communicated with the insurance carriers include:

  • New Tax ID for your group
  • New group setup
  • Changes to an existing group including name change, new locations, and addition of new providers

 

Insurance Carrier Contact Information

 

Website User Interface

For access to HEALTHeNET through the online portal, please complete the following documents:

 

Net Exchange (Direct Connect)

For access to HEALTHeNET using a system-to-system API, please complete the following documents.

Please Note: there could be costs associated with a system-to-system connection. More information is available upon submission of the request.

 

Please submit completed forms and questions to:

  • Email to servicing@wnyhealthelink.com
  • Fax to (716) 206-0996 with Attention: HEALTHeNET Account Request
  • Mail to HEALTHeNET, 2475 George Urban Blvd., Suite 202, Depew, NY 14043